Refund policy

Last updated: October 21, 2026

Change-of-mind returns

We do not accept returns or exchanges for change of mind, ordering the wrong paint code, or deciding that a product is no longer needed. Please confirm the full OEM paint code and the part you intend to repair before ordering. This applies to unopened and opened paint products, except where applicable law requires otherwise.

Defective, damaged or incorrect items

If your order arrives damaged, leaks, is defective, or contains the wrong item, contact us promptly at evepauldesigns@gmail.com or through our contact form. Include your order number, a description of the issue, and clear photos when available. Keep the product and packaging while we review the issue.

We will arrange an appropriate replacement or refund for a confirmed problem, subject to applicable law. You will not be charged return shipping when a return is required because we supplied a defective or incorrect item. Contact us before returning paint so we can provide the correct return address and shipping instructions. Do not send returns to an address printed on the parcel without authorization.

Paint-code selection and results

Vehicle photographs and color names alone cannot confirm the correct paint formula. Age, fading, previous refinishing, surface condition and application technique can affect the result. Test the paint on a separate surface, allow it to dry, and compare it before applying it to the vehicle. These factors do not by themselves establish a product defect. If you believe the paint was supplied or mixed incorrectly, contact us for review.

Refunds

When a refund is approved, we will issue it to the original payment method within 7 business days, or sooner where required by law. Your bank or payment provider may need additional time to post the credit. We do not require store credit in place of a refund that is owed.

Order changes and cancellations

Contact us immediately if you need to change or cancel an order. We will try to help before fulfillment starts, but changes and voluntary cancellations are not guaranteed once processing has begun. Orders that have shipped cannot be cancelled in transit. This does not limit cancellation or refund rights required by law, including rights related to a shipping delay.

Your rights

This policy does not exclude or limit rights or remedies that cannot lawfully be excluded or limited.